Below you will find a list of frequently asked questions. If you have additional questions regarding your CPAP or BiPAP therapy and can’t find the answer here, please don’t hesitate to contact us at (866) 535-2727. 

I'm still snoring even with my PAP device on - why?

You should not snore while sleeping with your PAP device in place. Consult your doctor to see if your pressure level needs to be adjusted.

My PAP device was working but I began to lose/gain weight or symptoms reappeared - is this bad?

Contact your physician immediately. You may need your PAP pressure adjusted.

Will my medication need to be adjusted as I continue to use my PAP device?

All questions concerning medication should be directed to your treating physician. We can only help with direct sleep apnea device/PAP device concerns.

I need to be hospitalized - should I take my device with me?

Yes, be sure to take it with you. If you are having surgery make sure that your surgeon and the anesthetist are aware of your PAP use and that the doctor treating your sleep apnea is aware of your hospital admittance.

Should I use my PAP Device when I travel?

Absolutely! It is very important to use it every night. There are travel accessories available that will make it more convenient for you travel with your PAP Device.

Remember to take a copy of your PAP prescription with you and contact your airline in advance to see if there are any special procedures required for checking your PAP Device through security.

How do I stop feeling gassy and bloated when I wake up in the morning?

This is a common problem and may improve over time. Here are some things you can try:

  • Try sleeping with your head elevated.

  • Try using a chin strap to prevent mouth breathing.

  • You may benefit from a comfort feature, such as flex pressure relief technology or auto-adjust bi-level therapy, which may lower your risk of that gassy or bloated feeling. Consult your doctor.

I can't seem to adjust to using CPAP. What can I do?

  • Most people will adjust to CPAP in 2-4 weeks. Occasionally, it may take a little longer potentially due to behavior adjustment, becoming comfortable with the device while you sleep, or readjusting your body to having a normal sleep pattern versus your previous pattern.

  • Call Breathe Medical or your prescribing physician if you are having problems adjusting to the treatment.

  • Ask Breathe Medical or your doctor to see if you are eligible to try auto bi-level or auto-CPAP therapy.

I wake up with marks on my face and my skin is irritated - is this normal?

No. If you are experiencing skin irritation, facial marks, or bruising, your mask may be too tight.

  • Try adjusting the mask to the best of your ability. If the forehead adjustment is lacking, then try readjusting the headgear straps.
  • If you’re still having issues, you might had the wrong mask size. You will need to consult your care provider for a mask fitting and advice on use of Nasal Pillows or Full-Face Mask.

How do I know when my mask is worn out?

Masks are designed to be disposable and will require periodic replacement due to the regular wear and tear. It is best to set a regular inspection time for your mask. Look for signs of stiffness, cracks or tears.

My mask seems to be leaking - is this normal?

It is normal for a mask to leak near the connection of the tubing but if a mask leak is occurring around your eyes or mouth, follow these steps to fix it:

  • Check all the connections.

  • If your mask has a forehead arm or adjustment feature, try readjusting that first to correct the leak.

  • If there is no improvement with the above steps, readjust the headgear straps. The mask should be as loose as possible while still creating a seal. A mask that is too tight against the face can cause leaks to occur by creating folds in the material. Try another mask size or type if necessary.

My mask gets dirty quickly - is this normal?

While there is no way to prevent your mask from getting dirty, you can slow down the process with the following steps:

  • Wash your mask daily.

  • Wash your face nightly before putting on the mask.

  • Avoid using skin lotions before putting on your mask.

What should I do if it seems I am no longer getting enough air from my PAP Device?

  • Check that air from the machine is blowing.

  • Check the air inlet and filter for obstruction or dust buildup.

  • Check the hose for punctures.

  • If you are still having problems, check with Breathe Medical or your doctor for assistance.

What should I do if my nose and throat are dry, my nose is congested, or I have nosebleeds?

  • You may change the temperature setting on the heated humidifier.

  • Try using a chinstrap if you are using a nasal or nasal pillow mask.

  • If symptoms continue, try using a full face mask.

  • Consult your doctor if symptoms persist.

I wake up with dry mouth, how do I prevent this?

You may be sleeping with your mouth open.

  • Try a chinstrap or consider a full face mask.

  • Ask your doctor about adding heated humidification to your treatment.

I wake up with my eyes dry, irritated and swollen - why?

Your mask may not be properly adjusted and leaking into your eyes.

  • Try repositioning your mask

  • Adjust your forehead adjustment (if applicable)

  • Readjust your headgear straps

Why does my hose fill up with water at night?

Condensation builds up because the air in the room may be cooler than the air coming from the PAP Device.

To prevent this, you can:

  • Try placing the tubing under the covers to warm it.

  • Ask your homecare provider for a fleece hose cover.

I have trouble falling asleep on my therapy or I feel uncomfortable when I first apply the air pressure at night. What can I do?

Try adjusting the ramp setting on your PAP Device so that it climbs more slowly to your prescribed pressure setting.

It's hard to breathe out against the constant air flow. Is there anything that will help?

This sensation may pass with time, as you adjust to the constant positive airway pressure when wearing your PAP device. If it doesn’t, you can check with your doctor about comfort features, such as pressure relief technology or auto bi-level therapy – which will make it easier to breathe.

My machine doesn't seem to be working. What do I do?

  • Check the power cord to be sure it is firmly inserted into the back of the machine and the electrical outlet.

Contact Breathe Medical at (866) 535-2727 if you have any problems you are unable to correct – DO NOT attempt to repair the blower unit yourself.

Are you a current CPAP user?

Contact us today if you still have any concerns about your therapy!